OUR RETURN POLICY

We want you to be satisfied with your purchase so we allow returns, exchanges, or refunds on our products up to 10 days from the date of purchase with the following exceptions:

  • Installed goods, e.g., a riflescope mounted and/or assembled onto a weapon
  • Special order items including promotional and corporate merchandise
  • Hazardous items (as marked on our website)
  • Firearms – Once a firearm is purchased or has been shipped, it is nonreturnable and non-refundable
  • Sale Items – Sale items are non-refunded
  • Original shipping costs are non-refundable

It is the customer’s responsibility to ensure they comply with all federal, state, and local laws and/or policies regarding the items ordered.  A 20% restocking fee will be applied to all orders that need to be returned due to failed background checks or incompatibility with local laws, and the customer is responsible for any and all return shipping costs.

ORDER CANCELLATIONS AND CHANGES

To change or cancel an order, contact Customer Support at casey@coatesguns.com or 641-872-1501. Changes or cancellations cannot be made if an order has been processed or shipped.

RETURNS AND EXCHANGES

This policy applies to online purchases made from www.coatesguns.com.

Firearms are not returnable.

We want your experience with us to be easy and hassle-free. If for any reason you are not completely satisfied with a purchase you may return most items within 10 days of the purchase date for a refund or exchange.  Items that have been altered or installed will not be accepted for return or  refund. If you wish to return an item more than 10 days after purchase, please contact the manufacturer directly.

Please be aware that all returns are subject to our Return Conditions listed below. Items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer’s packaging and with all original contents included, e.g., instruction manuals, accessories, and additional components.

It is the customer’s responsibility to ensure they comply with all federal, state, and local laws and/or policies regarding the items ordered.  A 20% restocking fee will be applied to all orders that need to be returned due to failed background checks or incompatibility with local laws, and the customer is responsible for any and all return shipping costs.

RESTOCKING FEES

Coates Guns does not charge restocking fees for most items sent back within 10 days of purchase. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and the Return Instructions below are followed. Unfortunately, there are certain items that Coates Guns is unable to exchange or refund. For more information, please review the Return Policy Exceptions below.

Coates Guns charges a 20% restocking fee on returns of opened, used or damaged products and for those returns not following our Return Instructions. Please note that Coates Guns reserves the right to refuse any returns received in non-sellable condition. Additionally, Coates Guns reserves the right to charge an additional fee if an item is not returned in its original packaging.

FAILED BACKGROUND CHECKS

Any failed background check will result in a 20% restocking fee plus applicable shipping fees.

RETURN CONDITIONS

All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer’s packaging and with all original contents included, e.g., instruction manuals, accessories, and additional components.

PROMOTIONAL ITEMS

Coates Guns requires the return of all promotional items and/or gifts included with your purchase; this includes free gift cards with purchase. For example, if a scope arrives with a free gift card included, both items must be returned before we can process an exchange or refund. If a complete return is not received, Coates Guns reserves the right to charge shipping costs to send the package back to the customer.

Any gift card issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift card is deemed returned with product return. If gift card is used upon return, Coates Guns reserves the right to refuse the return or refund the customer less the amount of the gift certificate issued.

RETURN POLICY EXCEPTIONS

As stated above, Coates Guns is not able to accept returns or exchanges for the following:

  • Installed goods, e.g., a rifle scope mounted and/or assembled onto a weapon
  • Special order items including promotional and corporate merchandise
  • Hazardous items (as marked on our website)
  • Firearms – Once a firearm is purchased or has been shipped, it is nonreturnable and non-refundable
  • Sale Items – Sale items are non-refunded
  • Original shipping costs are non-refundable

Currently, Coates Guns charges a 20% restocking fees on the return of:

  • Electronic products
  • Items removed from plastic blister packaging
  • Items without original packaging

Note:  All products are covered by the manufacturer’s warranty and must be returned to the manufacturer for repair.

TO RETURN AN ITEM

Note: Customers are responsible for return shipping costs

If the item is returnable, we will provide an RMA number for you to attach to your return.  Pack the item(s) securely using the original packing material to prevent any damage while in transit. Coates Guns is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.

Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.  Once sealed and labeled, take your return to the nearest shipping carrier’s facility and ship your return. Do not send the package C.O.D.   Be sure to request tracking proof of delivery.

PRODUCT EXCHANGES

Coates Guns will gladly fulfill an exchange within 10 days of purchase whenever you are not fully satisfied with a purchase. Please ensure the returned item is in NEW condition (i.e., not used, opened, broken or tested) and does not fall under our Return Policy Exceptions. Please follow the Return Instructions to request an RMA.

PRODUCT REFUNDS

To obtain a refund, please adhere to our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

SHIPPING REFUNDS

Coates Guns does not refund shipping charges including but not limited to domestic Ground or Express shipping.

Note: Upon approval, Coates Guns refunds customers via the original payment method. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.